as a Help Desk Representative and Provide Exceptional IT SupportWe are seeking a skilled and enthusiastic Help Desk Representative to, providing top-notch IT support to our small business clients during late-night hours. As a part-time, contract position with opportunities for long-term hire, you will have the chance to make a significant impact while enjoying a flexible schedule.Position Overview• Location Remote (must be local to Franklin, TN area for occasional in-office training and collaboration)• Compensation Competitive hourly rate of $25 per hour• Schedule Monday to Friday, 500 p.m. to 1000 p.m., with occasional Sunday work (approximately 6 hours)• Company Workwarp, a dynamic and innovative company dedicated to delivering exceptional IT solutions Key Responsibilities• Provide remote help desk support, handling incoming support requests and resolving technical issues in a timely and professional manner• Assist with password resets, troubleshooting basic networking issues, and supporting bolthires 365 environments (e.g., email, OneDrive, Teams)• Escalate complex technical issues to senior team members, ensuring seamless resolution and minimal downtime• Track and document customer issues in a ticketing system, maintaining accurate records and facilitating continuous improvement• Collaborate with team members during training and problem resolution, sharing knowledge and best practices to enhance overall team performance Qualifications• Prior experience in a help desk or IT support role, with a strong foundation in technical troubleshooting and problem-solving• Familiarity with bolthires 365 (email, Teams, OneDrive) and basic understanding of networking concepts (e.g., routers, switches, Wi-Fi)• Excellent communication and problem-solving skills, with the ability to work independently in a remote environment• Must be local to Franklin, TN, or nearby for occasional office visits and collaborationWhat We Offer• A competitive hourly rate of $25 per hour, with opportunities for long-term hire and career growth• A flexible, part-time schedule with a mix of weekday evenings and occasional weekend hours• The chance to work with a dynamic and innovative company, making a significant impact on our clients' success• Opportunities for professional development and continuous learning, with a focus on enhancing your technical skills and knowledgeIf you are a motivated and tech-savvy individual with a passion for delivering exceptional IT support, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. Apply To this Job