Note: The job is a remote job and is open to candidates in USA. California Film Institute is seeking enthusiastic customer support representatives for the 48th Mill Valley Film Festival. The role involves assisting patrons with ticket purchases, membership inquiries, and general festival questions through various communication platforms.

Responsibilities

• Respond promptly and professionally to patron inquiries via text, email, and phone
• Assist customers with ticket purchases, membership information, and merchandise sales
• Support passholder check-in and resolve login or access issues as needed
• Process internal ticket requests and ensure accuracy in order fulfillment
• Collaborate with on-site teams to resolve ticketing issues in real-time
• Maintain clear, concise records of customer interactions
• Assist and coordinate with the rest of the Operations team to deliver a seamless customer journey both online and in person

Skills

• Prior customer service or call center experience (remote or in-person)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Comfortability with navigating online platforms and learning new systems
• Experience with POS and/or ticketing systems; Agile Ticketing knowledge a strong plus
• Ability to work calmly and efficiently under pressure
• Commitment to scheduled shifts and adherence to CA rest and break policies

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