Job Title: Recruiting Operations Manager (HIKINEX Internal Hiring only) Location: Remote Work Schedule: PT About the Role: We are seeking a highly driven and strategic Recruiting Operations Manager to lead and optimize our recruitment team’s performance. This role will serve as the key bridge between recruiters and clients, ensuring alignment, delivery excellence, and continuous improvement in recruitment outcomes. The ideal candidate is both people-focused and data-driven—capable of coaching recruiters, managing client relationships, and driving performance through structured processes and strategic insights.

Key Responsibilities

Team Leadership & Coaching Manage, mentor, and coach a team of recruiters to improve overall performance and productivity Conduct regular 1:1s, performance reviews, and team meetings Identify skill gaps and provide actionable coaching, training, and development plans Foster accountability, ownership, and a high-performance culture within the team Client Management & Communication Serve as the primary point of contact between recruiters and clients Ensure clear alignment on hiring expectations, timelines, and candidate quality Provide regular updates and insights to clients regarding pipeline and market conditions Build strong, long-term relationships with clients Performance Management & Reporting Track, analyze, and report on key recruiting metrics (e.g., submissions, interviews, placements, conversion rates) Monitor individual and team performance against KPIs and targets Implement strategies to improve recruiter efficiency and success rates Ensure data accuracy across ATS and reporting tools Escalations & Problem Resolution Handle client and candidate escalations professionally and efficiently Support recruiters in resolving complex hiring challenges Ensure issues are addressed promptly while maintaining strong relationships

Qualifications

Proven experience in recruitment, talent acquisition, or staffing (agency experience preferred) 10 years of recruiting experience and with a leadership or supervisory role managing recruiters Strong understanding of recruitment metrics, pipelines, and performance management Excellent communication and management skills Ability to balance strategic thinking with hands-on execution Experience working with ATS and recruitment tools Key Competencies Leadership & Coaching Strategic Thinking Client Management Data-Driven Decision Making Problem-Solving & Escalation Handling Strong Accountability & Ownership Join Us Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.