Job Description:

• Serve as a primary coordination point for customer communication related to change requests and advisory services
• Track and manage incoming tickets, ensuring proper prioritization, assignment, and follow-through
• Coordinate internal resources across delivery, support, and advisory teams to align with project needs
• Monitor project timelines and deadlines, proactively identifying risks and escalating issues as needed
• Facilitate status updates, meetings, and reporting for both internal stakeholders and customers
• Maintain accurate documentation of project activities, deliverables, and communications
• Support planning and execution of advisory services engagements
• Ensure high-quality delivery by tracking progress and verifying completion of assigned tasks
• Assist in continuous improvement of processes for ticket management and service delivery

Requirements:

• Bachelor’s degree in business, supply chain, information systems, or related field
• 1–3 years of experience in project coordination, customer support, or similar role (preferably in software or supply chain domain)
• Experience working with ticketing systems and project tracking tools like Monday.com
• Exposure to supply chain or enterprise software environments is a plus
• Familiarity with cloud platforms (Amazon, Azure, or Google) is a plus
• Comfortable using AI tools to improve productivity and workflow

Benefits:

• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events