About the position The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers within the Child Care Department. C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada. C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Responsibilities

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers.
• Coordinates required participation hours for customers and files documentation in the customer’s original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

Requirements

• Knowledge of workforce development.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.
• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.

Nice-to-haves

• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Benefits

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance