Job Description:

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Requirements:

• 4+ years of experience in management consulting or technical product management at a fast-paced startup
• Proven interest in modern LLM systems and a desire to work in a regulated production environment
• Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards
• A track record of taking complex, strategic ideas and turning them into scalable, production-grade products

Benefits:

• Health, dental, and vision coverage
• Paid time off
• Paid parental leave
• 401(K) plan with employer matching
• Wellness benefits
• Equity opportunities