About the position This position will be located in TEXAS Only! You must reside and live in Texas. As a Pre-Licensed Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Applications will be accepted on an ongoing basis until all positions are filled. To apply, click “Apply Now” in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers . TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Have an interest in obtaining and maintaining a Health Insurance license for the state of Texas.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice-to-haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs.
• Health and personal time off (HPT).
• Leave programs.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.