Brief Description THE TEAM: At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding. Position Summary The Post Closing Loan Delivery Specialist is responsible for reviewing, preparing, and delivering closed mortgage loan files to investors and agencies while ensuring compliance with investor guidelines, agency requirements, and internal service level expectations. This role works closely with the Loan Delivery Team Lead to manage delivery pipelines, resolve exceptions, and support the successful sale and delivery of mortgage loans. The ideal candidate possesses strong organizational skills, attention to detail, and a solid understanding of mortgage post-closing operations.

Responsibilities

• Review closed loan files for completeness and accuracy prior to investor delivery.
• Prepare and deliver mortgage loans to agency and investor platforms within established timelines.
• Work closely with the Loan Delivery Team Lead to manage daily priorities, delivery pipelines, and exception resolution.
• Review and clear delivery exceptions.
• Research and resolve loan data discrepancies and documentation deficiencies.
• Communicate with internal departments to obtain required documentation and facilitate timely loan delivery.
• Monitor assigned pipelines to ensure loans are delivered accurately and within required deadlines.
• Maintain accurate records and notes regarding delivery status and outstanding conditions.
• Support investor audits, certifications, and post-purchase requests.
• Utilize Microsoft Excel and internal systems to track pipelines, reconcile data, and support reporting needs.

Qualifications

Required

• Minimum two (2) years of mortgage post-closing experience.
• Understanding of mortgage loan documents and post-closing processes.
• Proficiency in Microsoft applications
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively within a team environment.

Preferred

• Direct experience delivering loans to Fannie Mae and/or Freddie Mac.
• Understanding of Non-QM (NQM) Third-Party Review (TPR) processes.
• Experience working with correspondent and agency loan deliveries.

Pay Disclosure The starting base pay range for this position is $24.00/hr. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future. Disclaimer Statement This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type. Work Authorization Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship. Other Duties This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.