Full-time Description Description Location: Remote (HQ is Plantation, Florida) Department: Claims Schedule: Monday to Friday; flexibility for additional hours as needed. Salary: $60,000 - $75,000; negotiable About Responsive Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the most respected insurance agencies to deliver world-class service and claims experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence. Why Join Responsive? At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:

• Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
• Retirement Savings: 401(k) with company match.
• Wellness Programs: Mental health support and wellness initiatives.
• Career Development: Training and growth opportunities in a collaborative environment.

What You Will Do

As a Bilingual PIP Adjuster, you’ll work closely with customers, attorneys, medical providers, other insurance carriers, and vendors in resolving coverage, and liability from start to finish. You’ll plan and schedule work needed to process claims, interview claimants and witnesses, investigate claims, negotiate to reach a fair and equitable settlement of the PIP exposure, and identify situations where claims may require special investigation. You’ll maintain strong relationships with customers while resolving auto injury claims efficiently. You’ll perform the duties below, along with other work as assigned.

• Investigate, evaluate, and settle insurance claims (e.g., establish coverage and qualification for injured parties; negotiate claims with providers to reach a fair and equitable settlement of the PIP exposure).
• Maintain a well-organized and accurate diary to ensure timeliness in handling claims as well as detailed, accurate, and timely records.
• Write clear and accurate responses in response to demands, requests, or questions.
• Display courtesy, accuracy, and uniformity when interacting with others (on the phone, in person).
• Be familiar with tools such as ISO, TLO, & other public sites such as buycrash.com, MDCC, BCC, FDHSMV, and Google Maps.
• Continuously develop knowledge and expertise (e.g., keep current on job-relevant laws, regulations, trends, and emerging issues).
• Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.

Requirements

• At least 2 years PIP Adjuster experience with Automobile Property Damage Claims to operate in the state of Florida
• Licensed Adjuster – All Lines required (FL 620 license)
• Bi-lingual (English/Spanish) required
• Bachelor’s degree preferred
• Demonstrated ability to develop and maintain relationships with others
• Oral communication skills, especially active listening
• Written communication skills
• Well organized
• Strong analytical, problem-solving, and critical thinking skills
• Demonstrated experiences in a production environment where time management, workload prioritization, case management, recordkeeping and documentation, accountability, and follow-up are key priorities
• Team player
• Curious (e.g., ability to identify the right questions to ask customers)
• Self-motivated
• Openness to feedback and a strong desire to learn
• Proficiency with software programs such as Word and Outlook

Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.