At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for providing assistance to pharmacists, pharmacy coordinators, and pharmacy programs or initiatives. Works with internal departments, external vendors, and members to evaluate and resolve pharmacy issues and provide member support for programs and initiatives. Job Requirements: Minimum 3 years of customer service experience, preferably in a health care/insurance industry (or equivalent) Licensed and unrestricted Pharmacy Technician/Certified Pharmacy Technician (CPhT) High School Diploma with current State Pharmacy Technician Licensures in good standing Preferred Job Requirements: Excellent Verbal and written communication skills Managed care customer service experience Strong computer and Microsoft Office product skills required including ability to learn various data base software applications as needed. Drug information skills Handle multiple tasks and strong organizational skills including capacity to understand complex oral and written directions as well as technical information. Self-motivator with exceptional time management skills and attention to detail that exhibits a positive attitude and embraces and adapts to change. Bilingual Spanish speaker preferred. Flexible and able to adapt to change. Work Hours are Monday through Friday 8 AM to 6 PM CST. Must be able and willing to work Monday through Friday 8 AM to 6 PM CST. Phone Queue Position (making Inbound and Outbound Calls). #LI-FW1 #LI-Remote This is a Remote/Work-From-Home role. Sponsorship is not available Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $18.46 - $37.84 Exact compensation may vary based on skills, experience, and location.