About the position Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable. We are looking for a Per Diem (As Needed) Nurse who can commit to 4-30 hours per week. Candidates must be available for one weekend a month and some holidays. Shifts range from 4 to 12 hours, with scheduling based on business needs. Candidates must also be able to complete a 4 week, full-time (M-F 9am-5pm) onboarding period. If you have a flexible schedule and are comfortable picking up both last-minute shifts and pre-planned hours, this role is a great fit for you! An active compact unencumbered RN license in Puerto Rico is for this position. In addition, licensure in one or more US states is HUGE plus . The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
• Document within EMR
• Follow and apply clinically validated triage protocols
• Ensure the highest quality customer service for patients and providers
• Complete basic nursing responsibilities, outpatient testing, medications, etc…
• Troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

Requirements

• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Ability to give and receive actionable feedback
• 2+ years of clinical hospital experience
• An active unencumbered RN license in Puerto Rico
• Minimum of Associate's Degree in Nursing (ADN)
• Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered

Nice-to-haves

• Prior call center experience strongly preferred
• licensure in one or more US states is HUGE plus