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Patient Services Representative/ Medical Assistant

Remote · Colombia Full-time

About the position Keys to success: Be passionate about patient care, problem-solving, open to learn new skills, not afraid of a high paced environment and being a team player. This position will be assisting our Glendale and Arcadia, CA locations.

Responsibilities

  • Greet registered patients upon their visit, triage patients through the patient flow process, and ensure a smooth experience.
  • Monitor and ensure the proper functioning of clinical equipment, promptly escalating issues to the supervisor.
  • Check schedules and accompany patients to the exam/procedure room. Assist patients with walking, transfers, dressing, and exam preparation.
  • Maintain a sterile environment, ensuring adherence to standard infection control precautions.
  • Prepare exam rooms before patient visits, clean rooms and instruments, and restock supplies between patients.
  • Fulfill patient care responsibilities, including taking vital signs, updating patient history, and assisting providers in the exam room. Input patient data into the practice management system.
  • Fulfill clerical responsibilities, such as sending/receiving/scanning medical records, obtaining diagnostic reports and managing the charting process.
  • Regularly check dated materials and medications for expiration dates and discard expired items.
  • Answer phones, respond to inquiries, and triage calls to appropriate personnel.
  • Customer service-oriented mindset.

Requirements

  • High School diploma or GED.
  • Minimum of one year of experience as a Medical Assistant.
  • EMR systems (1 year preferred), vital signs (1 year preferred)

Nice-to-haves

  • Certification: Certified Medical Assistant preferred.
  • Fully bilingual - English and Spanish preferred but not required.

Benefits

  • Competitive compensation
  • Health insurance (Dental and Vision)
  • Vacation leave
  • Sick leave
  • Paid holidays
  • Paid lunch break
  • Bonuses
  • Three days off per week (varies depending on the location schedule)

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