Job Description:

• Manage a high volume of inbound calls and emails (50+ patient interactions per day)
• Conduct patient intakes and accurately document information in the EHR
• Schedule patients based on clinician availability, specialty, and insurance participation
• Verify insurance eligibility and explain benefits, copays, and next steps clearly
• Maintain accurate schedules and documentation
• Coordinate with clinicians, billing, and administrative staff to resolve issues efficiently

Requirements:

• Fluent in English and Spanish (spoken and written)
• 2+ years of experience in a medical office, behavioral health practice, or healthcare administrative role
• Direct experience verifying insurance benefits and explaining coverage to patients
• Experience using EHR systems and managing appointment scheduling
• Comfortable working in a fast-paced, high-volume environment
• Strong communication, organization, and attention to detail
• Reliable home office with high-speed internet
• Must pass Level 2 background check
• Must reside in Florida

Benefits:

• 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually)
• Safe Harbor 401(k) with company match
• Paid Time Off: 13 days in Year 1, increasing to 26 days annually
• All federal holidays paid
• Fully remote, stable, full-time role with a structured, team-oriented environment and clear expectations