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Patient Education Consultant

Remote · Ghana Full-time

Job Description:

Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products
Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale
Deliver training and ensure the patient is able to use their product as prescribed
Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility
Ensure appropriate preparation for all trainings and demonstrations
Work collaboratively with territory partners to facilitate completing of orders
Identify, escalate, and communicate problems, questions, or additional patient support needs
Effectively use translation tools for patients where English is not their first language
Maintain compliance with all appropriate regulatory requirements including HIPAA
Travel up to 80% within assigned territory

Requirements:

Bachelor’s Degree or equivalent work experience
2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
Health related certification (preferred)
Medical device or healthcare industry experience (preferred)
Ability to lift 20 pounds on a regular basis
Ability to work remotely and travel to patients in a home, clinic, or virtual environment
Strong interpersonal communication skills including the ability to empathize with patients and caregivers
Strong critical thinking and decision-making skills in healthcare related situations
High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments

Benefits:

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