Job Description:

• Handle inbound and outbound calls for healthcare clients.
• Schedule and reschedule appointments, verify patient information.
• Maintain HIPAA compliance ensuring high standard of customer service.
• Document all call activity accurately.
• Meet or exceed performance metrics such as call quality and patient satisfaction/CSAT.
• Report trends and opportunities for process improvement to leadership.

Requirements:

• High school diploma or equivalent.
• 1+ years of call center or customer service experience (healthcare experience a plus).
• Strong verbal and written communication; active listening and empathy under pressure.
• Ability to multitask, stay organized, and work in a fast‑paced environment.
• Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred.
• Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace.
• Knowledge of medical terminology or insurance verification is a plus.

Benefits:

• Bilingual (Spanish/English) preferred.
• Reliable attendance, accountability, and openness to feedback and coaching.
• Professional remote work environment requiring flexibility, adaptability to change.