Job Title: Patient Care Advocate Location: El Salvador (Remote) Employment Type: Independent Contractor Schedule: Monday – Friday, standard business hours: rotating Saturdays.

Summary

The Patient Care Advocate plays a vital role in enhancing the patient experience by ensuring seamless appointment coordination, accurate scheduling, and effective communication across clinical and administrative teams. This position is central to maintaining operational efficiency, regulatory compliance, and high standards of patient care. The ideal candidate will be highly organized, detail-oriented, and adept at managing multiple workflows with precision and professionalism. By upholding HIPAA standards and fostering clear communication, the Patient Care Advocate supports timely access to care and contributes to the overall success of the healthcare delivery team.

Responsibilities

Schedule and reschedule patient appointments within the EMR system, ensuring alignment with provider availability and scheduling protocols Confirm appointments with patients and clinical staff to minimize no-shows and optimize scheduling efficiency Respond promptly and professionally to patient inquiries via phone and email Identify and resolve scheduling conflicts; escalate complex issues as needed Accurately update patient demographics and close CRM tickets on time Maintain strict adherence to HIPAA and internal compliance policies in all documentation and communications Collaborate with cross-functional teams to support patient access and streamline care delivery

Requirements

Requirements: Medical license or awaiting medical license Minimum 2 years of experience in a medical or clinical setting Proven attention to detail and strong organizational abilities Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Experience working with EMR systems (preferred) Prior experience in patient scheduling or care coordination (preferred) What We’re Looking For Strong critical thinking and problem-solving capabilities Professional demeanour and consistent reliability Deep commitment to patient confidentiality and compliance standards Ability to work independently while actively contributing to team goals This position requires strict adherence to HIPAA and internal compliance policies. Equal Opportunity Employer.