About the position To serve in a Virtual Call Center environment, responding to calls, texts, and messages from individuals seeking care, spiritual conversations, or guidance. With permission, you will share the life-transforming message of Jesus Christ in a respectful and non-threatening manner. This role exclusively offers work shifts from 1200 pm to 1200am Eastern, with a salary scale capped at 29 hours per week. CCA provides comprehensive training and virtual supervision for this position.

Responsibilities

• Demonstrates behavior aligned with CCA’s Mission Statement, Statement of Faith, and Missionary Mindset
• Able to step in as needed for local Chaplain support. Such as emergency hospital visits or similar local emergency situations
• Answer incoming calls, texts and messaging as they are received during assigned shift
• Analyze and appropriately respond to spiritual and physical needs of callers through care, prayer and by sharing the Gospel with permission
• Accurately record and report data during and following each shift
• Maintain and adhere to the CCA Standard Operating Procedures
• Throughout CCA, promote the importance of consistent evangelism including the responsible sharing of the gospel and with permission, lead the lost to a salvation experience
• Strive to build and maintain clear two-way communication and trust throughout CCA
• Display and promote a team player attitude with fellow chaplains and managers
• Comply with requests and direction from senior CCA leaders
• Lead or participate in Biblical devotions, worship and prayer, as needed
• Support the ministry of CCA through regular intercessory prayer
• If Ordained, able to assist with conducting funeral services, as needed Requirements
• Strong personal relationship with Jesus Christ and calling of God to the ministry of corporate chaplain services.
• Spiritually mature Christian
• Commitment to CCA’s Christian mission.
• Agreement with CCA’s Statement of Faith.
• Alignment with CCA’s Core Values and Missionary Mindset.
• Burning desire to help people come to a personal relationship with Jesus Christ.
• Willingness and ability to respect CCA’s other Christian beliefs and abide by CCA’s Christian community standards.
• Active participation in a local Christian church.
• Demonstrated personal integrity and lifestyle in keeping with an active and mature Christian walk of faith.
• Possess language skills and cultural understanding and sensitively applicable to the employees served ensuring an ability to clearly communicate
• Clear understanding and conviction for CCA’s Why, How and What (Lk 1027)
• Excel in all key areas of responsibility expected of an Expanded Services Chaplain
• Possess a computer and smart phone necessary for receiving calls and to document activities
• Able to strictly adhere to CCA’s confidentiality policy
• Able to submit all reports on time
• Regularly attends online team meetings, training opportunities or other meetings called by CCA leadership
• Proficient multi-tasker; example performing data entry while talking-messaging.
• Consistently monitor CCA provided email account for CCA information and requests
• Required technology skills include ability to use a computer and software (such as Word & Excel), Internet, and cell phone.
• Ability to respond effectively to the most sensitive inquiries or situations. Nice-to-haves
• Customer Service and/or previous telephone and messaging experience in a call center environment, a plus
• Denominational Ordination (if applicable)
• Chaplain, Counseling, Pastoral Care, a plus Apply To this Job

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