Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Key Responsibilities

• Implement and configure ConnectWise RMM to meet client requirements.
• Design and deploy monitoring policies, automation workflows, and scripts.
• Develop and maintain PowerShell, Python, or Bash scripts to automate tasks.
• Collaborate with internal teams and clients to gather requirements and recommend best practices.
• Conduct audits of ConnectWise RMM configurations for compliance and performance.
• Troubleshoot RMM functionality, scripts, and integrations.
• Deliver training and support on ConnectWise RMM.
• Stay current with ConnectWise RMM updates and scripting technologies.

Skills & Qualifications

• 5–10 years of experience in ConnectWise RMM implementation and administration.
• Strong experience with ConnectWise RMM configuration, administration, and troubleshooting.
• Proficiency in PowerShell, Python, or Bash scripting.
• Experience with monitoring, automation workflows, and infrastructure management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fully remote environment.
• Legally authorized to work in India without sponsorship.
• Preferred: Ansible/Puppet, ConnectWise certification, Azure Administrator certification, MSP experience, or Bachelor's degree in Computer Science/IT.

Benefits at Anovia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted. Anovia is an equal opportunity employer.