About Us

We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements. Role Overview We are seeking a Senior NICE Platform Engineer with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations. You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.

Key Responsibilities

Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale Lead end-to-end platform implementations, migrations, and major upgrades Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics) Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders Drive platform governance, security configurations, user provisioning, and access management Lead troubleshooting of critical incidents and platform outages with urgency and precision Develop architectural documentation, technical runbooks, SOPs, and integration specs Provide technical mentorship and guidance to junior engineers and platform administrators Collaborate with business stakeholders to translate complex requirements into scalable platform solutions Own reporting, analytics, and WFM/QM module configuration as needed Participate in change management, release planning, and Agile/ITIL delivery processes Required Skills 5+ years of hands-on experience with NICE CXone, NICE inContact, or NICE Engage Proven experience architecting and leading enterprise-scale NICE platform implementations Deep expertise in IVR/ACD design, CXone Studio, and omnichannel contact flow development Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level Demonstrated experience communicating with senior stakeholders and Fortune 100 clients Ability to lead cross-functional projects and technical teams Strong documentation and architectural design skills Excellent written and spoken English — executive-level communication required Preferred Skills Experience with NICE WFM, Quality Management (QM), or Interactions Analytics Knowledge of REST APIs, webhooks, and middleware/integration platforms Exposure to cloud infrastructure (AWS, Azure) in a contact center context NICE CXone Certification Experience in ITIL or Agile delivery environments Background working with Fortune 500/100 enterprise clients ⚠️ Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.