JD – L2 Network Engineer Role Overview We are looking for a skilled Network Engineer with strong hands-on experience in Cisco networking technologies. The candidate should be proficient in routing, switching (Core, Distribution, Access), and Cisco wireless solutions, and capable of supporting enterprise network environments. The role also requires client handling experience and coordination with on-site field teams for issue resolution.

Key Responsibilities

Design, implement, and support Cisco-based network infrastructure including routers and switches (Core, Distribution, Access layers) Manage and troubleshoot Cisco Wireless environments (WLC, Access Points) Perform network monitoring, troubleshooting, and incident resolution Provide L2/L3 support for network-related issues Act as a primary point of contact for the client. Coordinate with Field Services / Hands & Feet teams for on-site support (hardware, cabling, replacements) Participate in KT sessions, documentation, and transition activities Ensure SLA adherence and follow incident/change management processes Maintain network documentation, topology diagrams, and reports Required Skills & Experience Hands-on experience in Cisco Routers (ISR/ASR) and Switches (Catalyst/Nexus) Knowledge of networking protocols: BGP, OSPF, EIGRP Strong understanding of VLANs, STP, HSRP/VRRP, ACLs, NAT Experience with Cisco Wireless (WLC, Access Points) Experience with Cisco Video Conferencing. Strong troubleshooting skills Client handling and stakeholder communication experience Experience working with global teams Coordination with field support teams Preferred Skills Basic knowledge of network security (Firewall, VPN, NAC) Experience with monitoring tools (SolarWinds, PRTG) Understanding of ITIL processes Exposure to SD-WAN, MPLS or WAN technologies At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.