50% Remote -50% On-Site<>Senior Network Operations Lead – Enterprise Networking & Security Focus specifically on Juniper Mist, Zscaler, and Forti Manager. Prioritize candidates with strong NOC experience and proven leadership in managing L1/L2 teams. Focus on hands-on expertise with Cisco/Juniper/Palo Alto and strong incident management and troubleshooting skills. Need candidate onsite at Grand Rapids on Mon, Tue and Wed, 8-5 PM. NOC Lead Engineer – Enterprise Network & Security Operations Infrastructure: Network Juniper Networks, SDWAN, Cisco Firewalls, Palo Alto Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing. This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.

Responsibilities

• Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
• Serve as a senior escalation point for complex network issues.
• Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
• Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
• Perform root cause analysis for recurring network issues and recommend preventive actions.
• Improve monitoring, incident response, documentation, and escalation processes.
• Develop and maintain SOPs, runbooks, incident reports, and operational standards.
• Collaborate with network engineering, infrastructure, security, cloud, and application teams.
• Support continuous improvement of network reliability, visibility, and operational readiness.

Skills for Success

• Palo Alto firewalls
• Juniper SRX firewalls
• Juniper Mist wireless and wireless authentication
• Juniper and/or Cisco access layer switching
• SD-WAN
• L3 routing, especially BGP
• Data center switching
• ACI / VXLAN fabrics preferred
• Cloud networking, preferably Azure or Google Cloud Platform
• Load balancing, preferably F5
• VPNs, access points, monitoring tools, and network troubleshooting

Requirements

Required Qualifications:

• Extensive experience in network operations, network engineering, or NOC leadership.
• Proven ability to lead or mentor L1/L2 NOC engineers.
• Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
• Experience leading incident response and coordinating technical teams during high-priority outages.
• Ability to document issues clearly, create SOPs, and improve operational processes.
• Strong written and verbal communication skills.
• Ability to work hybrid onsite 3 days per week.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
• Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
• Experience with enterprise-scale environments.
• Experience supporting data center, SD-WAN, cloud networking, or network security operations