Key Responsibilities

• Develop and maintain network documentation including diagrams, SOPs, runbooks, and configuration records
• Create and manage knowledge base articles for common issues and resolutions
• Generate reports on network performance: latency, uptime, packet loss, bandwidth
• Build and maintain KPI dashboards: MTTD, MTTR, incident trends
• Analyze network data to identify patterns and recurring issues
• Track network health across LAN, WAN, Wi-Fi, and VPN environments
• Assist with root cause analysis (RCA) and document findings
• Collaborate with teams to ensure reporting accuracy and documentation standards

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.