Company Description

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

Core Duties: Triage and review incoming LER requests, including legal documentation. Assess requests against internal LER guidelines, policies, and playbooks. Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery. Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines).

Qualifications

Excellent English (C1) Valid EU work permit Similar experience is a big plus Strong communication and problem-solving skills Comfortable explaining complex topics in a clear, simple manner This is not a typical customer service role; it requires precision, sound judgment, comfort with ambiguity, and the ability to work independently under time pressure to manage competing priorities. Critical Warning: The role involves exposure to sensitive and harmful content, including material related to criminal investigations, violence, exploitation, and child safety. Mandatory and extensive psychological wellbeing support is provided to all team members. Additional Information What You’ll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland? All your information will be kept confidential according to EEO guidelines.