Company Overview: Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries. Position Title: Mid Business Analyst Location: Remote - LATAM What you will be doing: This role will focus on AI-driven document processing, supplier onboarding, workflow optimization, and global implementation initiatives across operations and finance functions. The ideal candidate will act as a bridge between technical and operational teams, helping scale intelligent automation solutions that improve efficiency, accuracy, and operational performance across the organization. Required Skills & Experience Bachelor’s degree in Business Administration, Information Systems, Supply Chain Management, or a related field. 3–5+ years of experience in business applications, systems support, business process improvement, or related roles. Experience working with cross-functional teams across IT, Operations, and Finance environments. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication, documentation, and stakeholder management abilities. Experience using Jira or similar ticketing/workflow management platforms. Ability to manage multiple priorities in a fast-paced global environment.

Nice to Have

Skills Experience with AI document automation platforms such as Raft AI or Rossum. Knowledge of OCR (Optical Character Recognition) and Intelligent Document Processing (IDP) technologies. Experience within logistics, freight forwarding, transportation, or supply chain industries. Familiarity with ERP systems such as Sage and enterprise integrations using APIs or EDI. Understanding of automation workflows, data mapping, and system integrations. Exposure to AI model training or document classification processes. Soft Skills Strong problem-solving and debugging skills Excellent communication and collaboration abilities Ability to work independently and take ownership of projects Leadership and mentorship mindset Attention to detail and commitment to high-quality user experiences