About the position This remote role combines medical scheduling, healthcare customer service, and electronic medical record workflows within an established VA healthcare environment. This is a remote opportunity that requires living in the Salt Lake City, Utah area. International SOS Government Medical Services partners with healthcare professionals seeking meaningful, mission-driven work around the world. As part of a global team supporting diverse patient populations, you’ll deliver high-quality care in dynamic healthcare environments while collaborating with experienced clinical and operational teams. Operating in more than 90 countries, International SOS provides clinical care, emergency response, and healthcare support services across a wide range of care settings. Headquartered in Houston, Texas, we are committed to delivering trusted healthcare solutions wherever they are needed most. Support Veterans through patient scheduling, appointment coordination, and healthcare administrative services within an integrated outpatient healthcare setting. As a Medical Scheduler / Medical Administrative Assistant, you will support patient access, medical scheduling, electronic medical record (EMR) workflows, and healthcare customer service that helps Veterans receive timely, coordinated care. Working alongside providers and interdisciplinary healthcare teams, the Medical Scheduler / Medical Administrative Assistant supports patient access, clinical administrative workflows, and continuity of care across multiple services. This role contributes to an organized, patient-centered healthcare experience while supporting efficient clinic operations and continuity of care. This role is well suited for professionals with experience in medical scheduling, patient access, healthcare administration, medical office support, or healthcare customer service environments.

Responsibilities

• Coordinate patient scheduling and appointment management to support timely access to Veteran healthcare services
• Track, review, and respond to electronic consults, provider orders, and related actions within the electronic medical record system
• Support patient access, medical scheduling, appointment coordination, and clinical administrative workflows across multiple healthcare services
• Communicate professionally with Veterans, providers, and healthcare teams regarding appointments, scheduling updates, and care-related needs
• Maintain accurate medical records, documentation, and scheduling information while supporting efficient clinic operations
• Protect sensitive patient information and follow established healthcare privacy, security, and documentation standards

Requirements

• High school diploma or GED required
• Minimum 6 months of customer service experience required
• Basic medical terminology knowledge required
• Ability to type at least 50 words per minute
• U.S. Citizenship required
• Ability to obtain and maintain a VA Public Trust Clearance
• Ability to communicate effectively in English

Nice-to-haves

• Experience with patient scheduling, medical scheduling, appointment coordination, or healthcare administrative support
• Experience working within electronic medical record (EMR) systems
• Experience supporting Veterans, healthcare organizations, or multidisciplinary clinical teams

Benefits

• medical
• dental
• vision
• basic life insurance
• 401k plan
• paid time off
• annual bonus