This is a remote position. Virtual Rockstar is looking for a full-time Medical Billing Specialist - Virtual Assistant to support a well-established mental health practice based in Arizona. Known for their high-touch, individualized care, this practice has earned an outstanding reputation in the community, with strong referrals from local physicians and clients alike. Their team is made up of highly educated and compassionate practitioners who value professionalism, respect, and excellence in care. If you’re detail-oriented, organized, and passionate about healthcare support, this is a great opportunity to join a dynamic and growing team. This is a remote, full-time role where you will provide administrative and customer service support to help streamline operations and improve the patient experience. You’ll work closely with the Billing Manager and broader clinic team to manage patient communications, claims submission, claims follow up, insurance verifications, and various administrative functions.

Key Responsibilities

Insurance & Billing Support ● Submit insurance claims (primary and secondary) accurately and in a timely manner ● Review and resolve rejected or denied claims ● Manage aging reports and follow up on unpaid claims ● Verify patient insurance eligibility and benefits ● Obtain pre-authorizations as needed ● Post insurance and patient payments ● Send patient statements and respond to billing inquiries ● Update patient files with insurance and billing details ● Communicate with insurance providers to clarify benefits or resolve issues ● Track pending claims and assist with appeals on denied claims ● Monitor billing accuracy in both Valant and Waystar clearinghouse Compliance & Collaboration ● Maintain HIPAA compliance and confidentiality ● Collaborate with clinical and administrative teams on documentation and coding best practices Tools and Software ● Valant (EMR) ● Waystar Clearing House ● Insurance Portals (Aetna, Cigna, Optum, BCBS of AZ, Medicaid, Medicare, etc) ● Microsoft 365 Requirements ● Previous experience as a Mental Health Billing Specialist, or similar role ● Strong communication skills and a professional, empathetic demeanor ● Comfortable using EMRs and other administrative software (preferably experience with Valant) ● Knowledge of insurance verification and Medicare patient guidelines (preferred) ● Highly organized with attention to detail and ability to multitask ● Reliable internet connection and backup power source ● Ability to work independently while staying aligned with an in-clinic team Benefits ● Competitive salary commensurate with experience. ● Opportunities for professional development and growth. ● Work in a dynamic and supportive team environment. ● Make a meaningful impact by helping to build and strengthen families across the Globe