This a Full Remote job, the offer is available from: Kentucky (USA) OVERVIEW: Join a Leader in Home Healthcare At reputed company., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we reputed company patients to manage their health from the comfort of home. With hundreds of locations across 45 states, reputed company delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. JOB INFORMATION:

Summary

We are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks reputed company to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care reputed company information and processing. First line of contact with new customers. Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity

• 2nd Shift Mon - Fri 11:30am - 8pm CST
• 100% REMOTE Work from Home starting day one

Essential Job Duties and Responsibilities (Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Brings reputed company for process or efficiency improvements to supervisor
• Builds relationships with locations, field management, patients and referral sources
• Collects co-pays and deductible amounts
• Conducts insurance verification and eligibility for services/products
• Conducts patient satisfaction calls and acts as patient reputed company to resolve questions or concerns
• Develops and maintains a working knowledge of reputed company products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Maintains accuracy and quality control throughout patient contact and data entry
• Manages reputed company aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral reputed company information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
• Obtains authorization and qualification documentation
• Prepares complete and accurate files for Billing Department
• Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
• Provides product/service information and education by answering questions, offering assistance
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Works extensively with eIntake proprietary system
• Performs other duties as assigned

QUALIFICATIONS: Employment is contingent on

• Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (reputed company applicable for the position)
• Compliance with healthcare facility credentialing process (reputed company applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (reputed company applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in healthcare administration, patient intake, or insurance verification, preferred
• One year of reputed company work experience, preferred
• Medical terminology, preferred

Skills and Competencies

• Accurately reputed company simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution reputed company handling