Who we are: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. This position is the primary point of contact for our Market Development Specialists (MDS), managing sales projects, providing product/service information and problem resolution which meet our standards of excellence in service. Visual Comfort Offers: Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. Paid Time Off: Generous vacation accrual and paid time off policies. Holidays: 7 paid holidays per year, in addition to 2 floating holidays. Compensation: Competitive compensation plan Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date. Insurance: Company-provided life insurance and short-term disability coverage. Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date. How success is defined: Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification. Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam). Accurately processes quotes, orders (including bulbs) and returns. Manages product returns, support cases, shipping claims, processes return and replacement orders. Follows through customer inquiries, ensuring a high level of customer satisfaction. Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate. Actively participates in training involving our products, systems, and design. Manages all open orders and communicates with MDS. Manages all DNR and communicates with MDS when follow-up with customers is required. Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer. Manages MDS reporting including Return Follow-Up Report and Aged AR Additional duties as required. What you will bring: 3+ years’ previous experience in customer service or project management required. 2 or 4-year college graduate preferred. Strong aptitude for and proficiency navigating CRM and Order Management systems. Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus. Proactive problem solver with experience working in a fast-paced environment. Exceptional organizational and time management skills, with a strong attention to detail Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency. Exhibits professionalism with customers, team members and all levels of leadership Must demonstrate maturity in judgement, commitment, dependability, and punctuality. Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation. Demonstrate exceptional communication across all contact channels, including email and phone. Available to work a flexible schedule, if requested. #LI Remote

Compensation

Range:$58,000 - $64,000 plus monthly bonus opportunity Compensation is based on individual factors, including skill set, relevant experience, and work location Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status. To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).