PNC Bank is committed to delivering the best experience for its customers and fostering an inclusive workplace culture. The Loan Support Analyst Sr role involves managing a pipeline of commercial loan customers with real estate collateral in Special Flood Hazard Areas, ensuring compliance with insurance tracking regulations, and collaborating with various teams to enhance customer experience.

Responsibilities

• Executes varied and complex transactions/processes utilizing standard procedures
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
• Identifies and may resolve exceptions; escalates appropriately
• May interact with customers and have assigned accounts or portfolio
• Ensures the appropriate materials and documentation are available to complete transactions
• May assist with training/coaching of new hires
• May serve as a subject matter resource for the team
• Provides responses and documentation to inquiries and ad hoc requests
• Completes research and provides feedback on workflow and work received
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Skills

• University / college degree with
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Strong attention to detail
• Effective communication skills
• Decision making and critical thinking skills
• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence
• Loan Documentation
• Regulatory Compliance
• Risk Mitigation Strategies

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

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