Job Description:

• Own LMS platform end-to-end (LearnWorlds or equivalent)
• Manage: Course setup and structure
• Participant enrollment and access
• Permissions and user management
• Troubleshoot LMS issues independently in real time
• Maintain data integrity across LMS and CRM (HubSpot)
• Identify and resolve system issues proactively
• Ensure all LMS workflows support accurate reporting and program delivery
• Maintain accurate participant data across LMS and HubSpot
• Ensure alignment between registration, enrollment, and reporting
• Identify and resolve discrepancies across systems
• Support reporting accuracy for trainings and programs
• Coordinate logistics for training programs and support groups
• Monitor participant progress, attendance, and completion
• Ensure all communications, materials, and systems are aligned
• Resolve operational issues during live programs
• Lead Zoom session setup and management
• Troubleshoot participant access and technical issues in real time
• Support facilitators during sessions.

Requirements:

• 3+ years managing an LMS at the admin level (required)
• Must have directly handled: Course setup and structure
• Participant enrollment and access
• LMS troubleshooting
• System-level data management
• Experience with CRM systems (HubSpot or similar)
• Experience maintaining data accuracy across multiple systems
• Fluency in English and Spanish (required)

Benefits: