Overview

Multi-Line Claim Consultant Location: Remote Schedule: Full-Time Salary Range: $77,000 – $87,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims, including national accounts commercial auto claims with a heavy litigation component. The Multi-Line Claim Consultant manages complex claims with a high degree of autonomy while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This role plays a critical part in delivering high-quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles. This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

Responsibilities

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, approach each file with care and accountability, and take pride in delivering accurate, timely, and well documented outcomes while navigating challenges with sound judgment and integrity.

• Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws
• Establish reserves and provide reserve recommendations within authorized authority levels
• Review, approve, and provide oversight of medical, legal, damage estimates, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-related necessity
• Negotiate disputed bills and invoices to achieve appropriate resolution
• Authorize and issue claim payments in accordance with CCMSI procedures, industry standards, and established payment authority
• Negotiate settlements in accordance with corporate claim standards, client instructions, and state regulations
• Assist in the selection, referral, and oversight of outside vendors including legal counsel, surveillance, and case management
• Assess, monitor, and pursue subrogation opportunities through resolution
• Maintain accurate and timely claim documentation, diary management, payments, and reserves within the claim system
• Prepare claim status reports, payment summaries, and reserve analyses as requested
• Compute disability rates in accordance with applicable state laws
• Coordinate effective and timely communication with clients, claimants, attorneys, and other involved parties throughout the claim lifecycle
• Provide notices of qualifying claims to excess or reinsurance carriers
• Handle complex and litigated multi-line claims with minimal supervision
• Attend and participate in hearings, mediations, and informal legal conferences as appropriate
• Conduct claim reviews or training sessions for designated clients when requested
• Ensure full compliance with corporate claim handling standards and special client handling instructions

Qualifications

Required:

• Current adjuster license in home state
• Litigation experience handling multi-line or commercial auto claims
• Minimum of 5 years of multi-line claim handling experience
• Experience managing complex claims with high exposure and legal involvement
• Strong analytical, negotiation, and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently with strong organizational and time management skills
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours

Nice To Have

• Prior TPA experience handling commercial trucking or transportation accounts
• NY and/or CA adjuster licenses
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not