Join a fully remote team dedicated to supporting primary care practices by streamlining critical workflows that improve efficiency, consistency, and patient access. In this role, you’ll play a key part in reducing administrative burden for providers and in-office staff by ensuring timely, standardized handling of pre-visit planning, patient communications, medication approvals, and refill requests—allowing care teams to focus on delivering high-quality care. Schedule & Work Life Balance 100%25 Remote 8-hour shifts Day shift, As scheduled between 7:00 AM – 5:00 PM 1 Saturday per month What You’ll Do Review and process pre-visit information to support efficient visit preparation Reconcile outside records and identify care gaps or health maintenance needs Manage and triage incoming patient portal messages to appropriate team members Address non-symptom-related requests to reduce unnecessary provider and RN workload Process medication prior authorizations and support denial management workflows Handle incoming medication refill requests in a timely, standardized manner Collaborate with clinical staff, providers, office teams, and pharmacy partners to coordinate care Document all actions accurately while following established workflows, policies, and turnaround expectations Support patient access by streamlining communication and reducing delays in care Promote safe, consistent, and efficient workflows across ambulatory teams How You’ll Make an Impact This centralized team plays a critical role in enhancing operational efficiency, improving patient access, and supporting high-quality care delivery across primary care practices. Your work ensures that providers and care teams can operate at the top of their scope while maintaining safe and consistent patient experiences. Graduate of an approved LPN school of nursing. Two years of ambulatory nursing experience preferred. Licensure, Certifications, and Clearances: Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire Licensed Practical Nurse (LPN)*Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state. UPMC is an Equal Opportunity Employer/Disability/Veteran