We are looking for detail-oriented and motivated individuals with an active U.S. insurance license to support independent agencies with operational and service-related tasks. This fully remote role is ideal for candidates looking to grow within the insurance industry, even without prior experience, as full training will be provided.

Responsibilities

Process policy changes and service requests including endorsements, cancellations, reinstatements, and rewrites. Support policy renewals and account follow-ups. Issue and manage Certificates of Insurance (COIs) and related documentation. Assist with billing workflows, payment coordination, and cancellation prevention. Support First Notice of Loss (FNOL) intake and coordinate claim handoffs. Prepare submission packages and required documentation for quoting and underwriting. Coordinate follow-ups and communication with carriers and clients.

Requirements

Active U.S. insurance license required (Property & Casualty required; Life & Health is a plus). No prior insurance experience required; training will be provided. Strong written and verbal English communication skills. High attention to detail and ability to follow structured workflows. Comfortable learning and using multiple technology platforms and systems. Reliable home office setup, stable internet connection, and personal computer required.

Preferred Qualifications

Previous customer service experience. Comfortable handling inbound and outbound calls. Familiarity with CRMs, ticketing systems, or operational tools. Interest in personal lines, commercial lines, or both.

• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.