Description Type of Work: Full time, remote/virtual Pay: $80,000/yr PTO/ HEALTH DENTAL VISION/ 401K/ PAID HOLIDAYS Description: Responsible for providing guidance to members and program staff regarding psychosocial barriers to managing health conditions. Makes outbound telephone calls to members to provide health coaching and consultation. Assists participants to change self-efficacy behaviors and to locate and access intrapersonal, family and community resources that will make it easier to manage their health. Provides consultation to staff members regarding methods and approaches to help participants recognize and overcome psychosocial barriers to better health.

Requirements

Requirements: Requires an MS in Social Work or related behavioral health field 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background. Current INDIANA license as a Clinical Social Worker (LCSW) or LMHC required. Relevant call center and/or health care specific professional experience preferred. Required Competencies / Knowledge / Skills: Proficient with Microsoft Office, including Outlook, Word, and Excel Sensitivity to and experience working within different cultures Good interpersonal skills Ability to work independently and within a team environment Ability to identify problems and opportunities and communicate to management Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices Demonstrate compassion, support and collaboration with members and families Comfort with asking pertinent questions Ability to work in a fast-paced environment Ability to demonstrate and promote ethical conduct Ability to develop positive relationships with all stakeholders Awareness of community & state support resources Organized, detail-oriented and conflict resolution skills Ability to keep composure and professionalism during times of high emotional stress Ability to maintain confidentiality and act in the company’s best interest