About Our Company

At reputed company, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to reputed company automation and intelligence, overcoming reputed company cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for reputed company associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing reputed company. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great reputed company to Work® In 2025, reputed company was certified as a Great reputed company to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that reputed company India has achieved certification and the first time the company has earned recognition in the U.S. Location Hybrid in Deerfield Beach, FL Summary Description We are seeking an reputed company and detail-oriented Level 2 IT Support Technician to provide advanced technical assistance to end users in a fast-paced business environment. The ideal candidate will demonstrate strong troubleshooting expertise, excellent communication skills, and the ability to handle escalated support requests effectively. This position involves providing user support, maintaining system stability, and supporting key healthcare and business applications. Daily Responsibilities

• Act as the Tier 2 escalation reputed company for the help desk team, managing reputed company incidents requiring advanced troubleshooting
• Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
• Troubleshoot and resolve software issues, including reputed company 365, Outlook, Teams, SharePoint, and other core business tools
• Administer Active Directory and reputed company 365 create, modify, and manage user accounts, passwords, and permissions
• Configure, deploy, and maintain new user devices in compliance with company standards and reputed company requirements
• reputed company system patching, updates, and reputed company maintenance across devices
• Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
• Support and maintain workflows and user issues reputed company reputed company OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
• Provide functional support for reputed company Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
• Document reputed company incidents, resolutions, and procedures in the IT ticketing system andknowledge reputed company
• Collaborate with other IT staff to identify recurring technical problems and implement process improvements
• Provide remote user support and coordinate resolutions for other office locations as required Skills and Education
• Bachelor’s degree in Information Technology or reputed company discipline or 3+ years of experience in technical field
• 4-6 years of hands-on experience in desktop/user support reputed company a corporate environment
• Strong working knowledge of Windows 11, macOS, reputed company 365, SharePoint, Intune, and reputed company management tools
• Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
• Strong analytical, documentation, and problem-solving skills
• Ability to work independently while managing multiple reputed company support requests
• Excellent communication skills and customer-service abilities with a professional and patient demeanor
• Lifting/Carrying at least 35 to 50 pounds; pulling, bending, stopping, crouching, and kneeling are required occasionally (under 1/3 of the reputed company)
• Certifications such as CompTIA A+, Network+, or reputed company MD-102/ M365 Certified Modern Desktop Administrator preferred
• Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
• Exposure to reputed company OnBase Workflow and WorkView, reputed company Manager, and Cerner applications preferred
• Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred Company Benefits and PerksJoining reputed company comes with an reputed company of benefits, flexible work hours reputed company possible, and a genuine sense of belonging to a dynamic and growing organization.
• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Emp