ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This is an hourly role reporting to a Leave Success Manager, where your autonomy, curiosity, and personality will shine as you help make a real impact. A Day in the Life Keep leave operations moving smoothly from start to finish by completing assigned tasks efficiently and accurately. Communicate clearly, concisely, and empathetically with employees, managers, and HR partners via approved channels. Collect, review, and evaluate leave-related documentation, ensuring nothing falls through the cracks. Proactively reach out to employees and HR partners to gather missing info, clarify details, meet deadlines, and resolve questions. Maintain thorough internal and shared HR notes so teammates can quickly understand leave status and nuances. Collaborate with Leave Specialists, Customer Success Managers, pod leads, and managers to ensure work is completed accurately and on time. You’re a great fit if: You thrive in a fast-paced, task-oriented environment and are motivated by getting things done. You’re highly autonomous, self-starting, and intrinsically motivated to figure things out. You’re engaging, personable, and excited to learn and grow on the job. You’re tech-savvy, comfortable troubleshooting, and quick to learn new systems (Mac experience a plus!). You’re detail-oriented, organized, and can manage multiple priorities while meeting deadlines. You can connect deeply with Instant Teams’ mission and lead with empathy and compassion. No prior case management experience? No problem — teachable, solution-oriented candidates are highly valued. Competencies Health & Family First Integrate work and life in a way that delivers excellent results while caring for what matters most. Dependable, prepared, and consistent in follow-through. Autonomy + Team Always Highly organized, balancing multiple priorities and deadlines. Focused on building scale, moving fast without sacrificing quality. Be Curious Ask questions, dig in, and uncover solutions when answers aren’t obvious. Assume positive intent, avoid negative assumptions, and pursue self-development opportunities. Love Our Customers Lead with empathy and compassion, meeting customers where they are. Understand their needs and challenges, not just the task at hand. Communicate openly and honestly, even in tough conversations. Fearlessly Flexible Embrace change and navigate ambiguity confidently. Take initiative and make progress even when direction isn’t fully defined. #LI-Remote Additional Qualifications/Responsibilities Pay Rate: $21/hour Start Date: Early June 2026 Training Schedule:Monday - Friday, 8am - 5pm (MST) Post-Training Schedule: Monday - Friday, 8am - 5pm (MST) with one hour unpaid lunch; Sunday shift required twice monthly On weeks Sunday shift is required (4pm - 8pm MST) schedule can flex one of two ways: Monday - Thursday (9 hour days) + Sunday Monday - Thursday (regular shift), Friday + Sunday (half-day shifts) Equipment is provided for this position! Locations not eligible: OCONUS - EU Countries California District of Columbia Illinois Montana Rhode Island Apply To this Job