About the position Responsibilities

• Provide direct and consistent oversight to legal professionals including daily support, real time feedback, and coordinated process improvement.
• Review substantive legal work being completed by legal assistants and paralegals to ensure maximum productivity and quality work product, identify knowledge gaps and ongoing training needs.
• Ensure office proficiency in all platforms utilized.
• Collaborate with Legal Operations Manager and Managing Attorney on existing workflows, create/propose solutions, execute strategies.
• Develop and implement onboarding and training plans for legal support team and partner with Managing Attorney to develop the same for attorneys (with a focus on technology).
• Proactively assess, request, interview, and hire additional legal support members upon requisite approvals, manage turnover as needed.
• Participate in hiring of all new staff members. Evaluate applicants, conduct interviews, complete onboarding, train/orient/mentor new hires on office procedures, HR systems, assignments.
• Attend WC meetings (state specific and program wide), identify areas for improvement, facilitate conversations, propose solutions, act upon takeaways.
• Standardize administrative processes and ensure consistent file maintenance while honoring the nuance of workers' compensation.
• Lead performance conversations, encourage professional development, foster a culture of accountability and growth, work with HR as needed.
• Maintain supporting documents for performance issues as well as development opportunities and succession planning.
• Play an instrumental role in championing our case management system, leverage reports/dashboard to manage team.
• Carry out other responsibilities as needed by Legal Operations Manager and/or Managing Attorney including but limited to tasks pertaining to office supplies/equipment, facilities/maintenance, vendors, accounting, expense management, IT troubleshooting, team building employee activity committee events.

Requirements

• Proficiency in Hiretide Word, Outlook and Excel required.
• Typing/dictation skill required.
• Legal case management software experience required.
• Excellent customer service, writing, and oral communication skill required.
• High school diploma or equivalent preferred.
• College degree or business school desired.
• Minimum of 10 years legal secretary or paralegal experience within the jurisdiction.
• Supervisory/management experience is strongly preferred.
• Experience in workers compensation is required.

Benefits

• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• Paid time off plans.