Your mission First point of contact for customer inquiries Clear, friendly, and structured communication with customers Analysis and resolution of incoming customer support tickets Support with questions regarding software configuration Identification of issues and collection of relevant technical information Recognizing when escalation to Level 2 support or the Product team is required Structured documentation of issues and solutions Ensuring high customer satisfaction through timely communication Your profile Excellent communication and problem-solving skills Customer-oriented and structured way of working Strong troubleshooting mindset – passion for identifying root causes Ability to work both independently and as part of a team German at native or fluent level Good English skills Nice to have (not required): Basic understanding of web applications Basic knowledge of M365, APIs, and HTTP status codes Experience with software configuration and Identity & Access Management General awareness of security best practices (passwords, phishing, secure device usage) Why us? 100% remote work and full flexibility over your schedule A transparent, trust-based culture in an international SaaS scale-up Modern tools, data-driven processes, and fast decision-making 2–3 offsites and workshops per year for strategy, connection, and team spirit High level of autonomy and clear development paths The opportunity to actively shape a fast-growing SaaS company Steep learning curve in customer success, onboarding, software processes & content creation Close collaboration with our Customer Success and Product teams Flexible working hours Please send your application to [email protected]