We're a NYC-based boutique catering and events studio known for highly customized experiences. The work is creative, detail-intensive, and fast-moving, and we need someone who can hold the operational layer together so nothing falls through the cracks. We're looking for someone who finds satisfaction in building a clean, organized pipeline from the first inquiry through to a confirmed booking. What you'll actually be doing You're the calm, organized first point of contact between an incoming inquiry and a confirmed event. That means tracking every lead, ensuring follow-ups happen on time, and gathering the information needed for custom proposals. On any given day, you might be sending a pre-screening email to a new enquiry, updating a tracking system with where things stand, nudging a warm lead that's gone quiet, or making sure our contracts and invoicing team has everything they need. You'll work closely with the founder and the wider leadership team across creative, costing, and operations. The role is about supporting and connecting those functions, not replacing any of them. Specifically, you'll be responsible for

• Managing the full inquiry pipeline from first contact through to confirmed booking, using a simple tracking system that shows where every lead is at any given time
• Sending pre-screening emails to gather event date, guest count, location, service style, budget, and any design or inspiration references before a proposal is started
• Running scheduled check-ins on warm leads so opportunities don't go cold while the team is heads-down on other work
• Making sure the operations team has clean, consolidated information to issue contracts and invoices without having to reconstruct details from email threads
• Refining templates and processes over time as you learn what works

What we're looking for You're detail-obsessed in a way that other people have probably commented on. You follow through without being reminded, and you know how to communicate with high-end clients and experienced event planners in a way that feels warm and professional. Strong written communication is non-negotiable. That means clear grammar, good spelling, and a tone that fits a creative studio with discerning clients. Some familiarity with the events or hospitality world is a real advantage here. You don't need years of experience, but you do need to understand the culture well enough to communicate naturally within it. Working style This role can be primarily remote for day-to-day admin and email work, with flexibility as the relationship develops. That said, someone who understands events culture and can communicate with experienced planners and luxury clients is important to us, so a feel for the in-person side of the industry matters.

Compensation

We're open to a few structures depending on your background and availability. Options include an hourly or part-time rate to start with a clear scope, or a base plus commission structure as the role grows. If this sounds like the kind of work you're good at and would enjoy, we'd love to hear from you. Please send a video with an introduction telling us what makes you a good fit for the role. Job Type: Full-time Shift:

• Day shift
• Morning shift

Work Location: Remote