IT Support Technician (Entry Level with Degree + 25% Travel Requirement) Location: Remote from Washington Salary: $50,000 - $60,000 + Benefits Benefits: Medical, Dental, Short/Long-Term Disability, 401K with 3% Safe Harbor, PTO, & Paid Holidays Job Type: Full-Time Typical Hours: M-F, 8am-5pm PST Start Date: ASAP Sponsorship: Not available Relocation Assistance: Not Available Travel: 25% within Washington (~2 day trips per month + ~1 overnight; driving required)

Job Description

Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.

Responsibilities

• Provide Tier 1 (75%) technical support for hardware, software, and access issues
• Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
• Resolve Microsoft 365 account issues including email, login, and access problems
• Support Windows desktop and laptop systems including configuration and maintenance
• Install and configure desktops, laptops, printers, and scanners for end users
• Travel to client sites to complete installations, data transfers, and onsite issue resolution
• Address basic connectivity issues with support from senior technicians as needed
• Document and manage service tickets using the Autotask ticketing system
• Perform basic hardware repairs and component troubleshooting for desktops and laptops
• Support clients during outages and communicate issue status and resolution clearly
• Deliver professional end-user support while maintaining high levels of customer satisfaction

Qualifications

• Associate or Bachelor’s degree in a computer science related field is required
• Strong understanding of Windows operating systems and Microsoft 365 is required
• Knowledge of desktop and laptop hardware components with basic repair skills is required
• Driver’s license and reliable personal vehicle are required
• Ability to travel 25% within the state of Washington is required