We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment. Key Qualifications Fundamental computer literacy and basic troubleshooting experience Strong customer service background with excellent communication and active listening skills bility to troubleshoot common technical issues including password resets, software installation, and basic network connectivity Technical Skills Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers Experience installing and supporting mobile applications Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests bility to use remote support tools such as TeamViewer or Remote Desktop (RDP) Soft Skills Strong customer service mindset with patience and empathy when supporting end users Strong problem-solving skills and ability to identify root causes of issues bility to explain technical concepts in a simple, user-friendly manner Comfortable working independently and learning new systems quickly Join Our Team at Atlas tlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed