Job Title: IT Help desk Specialist Employment Type: Contractual (with potential for extension based on performance) Work Schedule: US Business Hours (e.g., PST/EST) Location: India Work Setup: Remote Position Overview We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users. This is a contractual role with the possibility of extension based on performance and business needs.

Key Responsibilities

Provide day-to-day technical support to end-users via email, chat, or ticketing systems Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain computer systems, applications, and devices Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365) Support onboarding and offboarding of employees (account setup, equipment provisioning) Monitor and respond to IT support tickets in a timely manner Maintain IT documentation, SOPs, and knowledge base articles Assist with system updates, patches, and basic cybersecurity practices Escalate complex issues to senior IT personnel when necessary

Qualifications

Proven experience in IT support, help desk, or technical support roles Strong knowledge of Windows and/or macOS environments Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.) Basic understanding of networking concepts (VPN, DNS, IP configuration) Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management) Strong problem-solving and troubleshooting skills Excellent communication skills, with the ability to explain technical issues clearly Ability to work independently in a remote, fast-paced environment Preferred Qualifications (Insert years of experience) Experience supporting remote or global teams Basic knowledge of cybersecurity best practices Relevant certifications (e.g., CompTIA A+, ITIL) are a plus Experience with device management tools (e.g., Intune, Jamf) What We Offer 100% remote work setup (Insert Budget) Exposure to international teams and systems Opportunity for contract extension based on performance Dynamic and collaborative work environment Join Us Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.