About the position East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role. We are looking for a professional who can engage, build value, structure deals, and close customers remotely, creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different: You are not just setting appointments — you are selling. You will own the customer relationship from start to finish. You will be expected to structure deals and secure commitments remotely. You will play a direct role in gross profit generation and customer retention.

Responsibilities

• Respond immediately to all internet, phone, and digital inquiries
• Build rapport and establish trust through phone, text, and email communication
• Conduct full needs assessments to match customers with the right vehicle
• Present vehicle options, pricing, and payment structures remotely
• Handle objections and guide customers through the buying process
• Ask for the deposit and secure the deal prior to showroom visit
• Coordinate showroom appointments for final delivery and paperwork
• Maintain complete and accurate CRM records for all interactions
• Follow up consistently to maximize closing ratios and customer retention
• Work closely with sales management to ensure deal structure and profitability
• Manage high-volume lead flow with no missed opportunities
• Maintain strict CRM discipline and follow-up processes
• Drive appointment show rates and closing ratios
• Contribute to gross profit through proper deal structuring
• Execute consistent follow-up for unsold leads and past customers
• Support internal marketing efforts through database engagement and retention

Requirements

• Previous automotive sales or high-performing BDC experience required
• Strong phone presence and ability to build value remotely
• Proven ability to close, not just set appointments
• Highly organized and process-driven
• Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
• Strong written communication (text/email) skills
• Competitive, self-motivated, and results-driven mindset

Benefits

• Aggressive compensation plan with strong earning potential
• Performance-based bonuses tied to appointments, shows, and sales
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Paid time off
• Employee vehicle purchase program
• Career advancement opportunities — we promote from within

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