Job Description:

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships
• Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
• Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers
• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
• Deliver regular written and verbal updates on relevant findings to customers, aligning with their preferred cadence
• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer’s feedback, feature requests, and overall satisfaction is conveyed and accounted for
• Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team

Requirements:

• 3+ Years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
• Excellent written, verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites
• Adaptability and willingness to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• High degree of emotional intelligence and professional presence
• Ability to operate independently and with little direction
• Demonstrated ability to document technical process and convey business terms in clear language
• Ability to present and explain technology to people with less technical knowledge
• Attention to detail
• Must be able to successfully manage time and deliverables for rapid service engagement customers
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Benefits:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe