Fantastic opportunity to join the Hiring Company team!!!!!! Hiring Company, LLC is seeking motivated individuals to work in our call center assisting customers with tier 1 calls for our client. Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously... In need of both English and Spanish candidates. This is a hybrid schedule, some time will be in center and from home. Schedule will be discussed during interview Job Responsibilities Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems. Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers. Determine the proper protocols for follow-up calls in a timely and efficient manner. Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner. Performs additional duties within the department as needed.

Required Qualifications

And Experience Call center experience with handling inbound calls is preferred Excellent verbal and written communication skills Collect, interpret, and type information efficiently and accurately Excellent listening and empathy skills Ability to navigate multiple programs simultaneously Accurate keyboarding skills, Typing speed of 25 wpm or more Detail-oriented Problem-solving and decision-making abilities Strong multi-tasking skills Ability to demonstrate empathy and handle stressful situations Bilingual in English and/or Spanish High School Diploma or GED Apply now for an immediate interview! We help candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!