• The Hire Mark - Intake Coordinator & Authorization Specialist

• Position Overview

We are seeking a highly organized and detail-oriented Intake Coordinator & Authorization Specialist to support our behavioral health services team. This role plays a critical part in ensuring smooth onboarding of new referrals, accurate provider assignments, and timely authorization submissions with Managed Care Organizations (MCOs).

• The ideal candidate is proactive, organized, and able to manage multiple responsibilities while maintaining accuracy and compliance.
• Key Responsibilities
• Intake & Referral Coordination
• Process new referrals and complete intake documentation
• Review referral information for accuracy and completeness
• Coordinate intake workflow to ensure timely service initiation
• Provider Assignment
• Assign appropriate providers based on client needs and availability
• Coordinate staffing needs with recruiting and scheduling teams
• Ensure proper documentation of provider assignments
• Authorization Management
• Submit new authorization requests to Managed Care Organizations (MCOs)
• Process reauthorization requests as services continue
• Track authorization status and follow up as needed to prevent service disruptions
• Eligibility Monitoring
• Monitor member eligibility and MCO transfers
• Ensure authorizations remain current and accurate
• Update internal systems to reflect eligibility changes
• Qualifications
• Prior experience in healthcare intake, authorizations, or care coordination preferred
• Experience working with Managed Care Organizations (MCOs) is a plus
• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Strong communication and coordination skills
• Ability to work independently while collaborating with internal teams
• Familiarity with healthcare systems or EMR platforms preferred
• Key Traits for Success
• Organized and detail-oriented
• Able to manage multiple tasks and deadlines
• Strong follow-up and problem-solving skills
• Comfortable working in a fast-paced healthcare environment