Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families. We are looking for a full-time Insurance Verification Specialist to join our customer-focused team! This position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high level of professional communication. This person will efficiently compile benefits, eligibility, criteria, and prior authorization requirements for multiple insurance companies throughout the country as it relates to the DOC Band and Earwell treatments. We're looking for someone who can thoroughly research and pinpoint the critical insurance answers our Insurance Liaison team needs to implement the insurance process for families. Our ideal candidate is self-motivated and enjoys both collaborating with a team of passionate individuals and completing a high volume of tasks each day in a dynamic work-from-home environment. They love learning new things in a fast-paced, ever-evolving company. We're looking for someone who enjoys solving problems with a high sense of urgency to ensure our insurance process is as efficient as possible. We will train you on the insurance verification process and all things unique to Cranial Technologies! Responsibilities include:

• Research, review, and effectively document benefits, eligibility, and authorization requirements within our system
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Partner with internal departments and external payors with a high level of professional communication and efficiency
• Calculate and communicate cost shares, co-payments, and financial responsibilities with the Insurance Liaison team, so they may provide the information to our patients and their families
• Complete 35-50 verification tasks per day with a high level of accuracy.

Requirements:

• 1 – 2 years of internal and/or external professional communication
• 1 – 2 years' experience with computer software such as Microsoft Outlook and Adobe
• Investigative, curious, and problem-solving mindset
• Strong organizational skills and attention to detail
• Self-motivated, task-oriented mindset with a strong ability to multi-task
• Professional verbal and written communication style with team members and payors
• Ability to work on a team as well independently
• Ability to learn new things and apply them in a fast-paced, ever-evolving environment

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 18 Days Paid Time Off each year plus 7 company-paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17 - $18 per hour. Pay is dependent on the applicant's relevant experience.
• Opportunity for performance-based bonuses

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail Please no phone calls to the clinic or offices regarding the position. If you are unable to submit your application, please email the recruiting department at [email protected] for assistance