About the position AAA Oregon/Idaho is looking for joyful individuals to join an extraordinary team and help members over the phone. With over 100 years of experience, members trust AAA with all of their insurance needs. The Insurance Policy Service Representative handles incoming customer inquiries and explains insurance coverage, and is responsible for implementing policy changes for Members on their home and auto insurance. This position is based in our Portland Administrative Headquarters.

Responsibilities

• Handles incoming customer inquiries
• Explains insurance coverage
• Implements policy changes for Members on their home and auto insurance

Requirements

• Strong customer service skills and desire to help
• Property & Casualty license or ability to obtain within 30 days of hire required
• Strong technical skills including use of multiple computer programs, Microsoft Office products and Internet applications
• Organizational and time management skills
• Strong verbal communication and interpersonal skills

Benefits

• Competitive pay
• Public transit reimbursement for Portland metro office
• Remote/Work From Home possible for Idaho residents
• Medical insurance (75% premium paid by AAA, low to zero deductible plan options, high quality coverage with low co-pays)
• Dental insurance with orthodontia coverage
• Up to 9% 401(k) contributions and match
• Paid sick, vacation, and holidays