Job Title: Inbound Sales Specialist (Remote)

Overview

Protera Health, a fast-growing digital health company, is seeking an Inbound Sales Specialist to help patients access our innovative musculoskeletal (MSK) care platform. This fully remote role is ideal for a driven professional focused on converting inbound inquiries and leads into new patient enrollment through excellent service and high-touch communication in a technology-forward healthcare environment.

Key Responsibilities

Serve as the primary point of contact for all inbound phone calls, emails, and web inquiries from prospective patients and leads Deliver outstanding customer service and product knowledge to address patient questions and concerns about our MSK care platform Guide patients through the digital signup and onboarding process, ensuring a smooth and positive experience Consistently follow up with inbound leads to maximize patient conversion and enrollment rates Diligently document all inbound interactions, lead status, and opportunities in Salesforce Achieve or surpass performance metrics and conversion targets specific to inbound sales

Qualifications

Previous experience in inbound sales or customer service, preferably in a healthcare, health-tech, or digital services environment Demonstrated experience using Salesforce CRM (required) Strong verbal and written communication skills with excellent interpersonal abilities Highly organized, detail-oriented, and able to manage multiple inbound leads simultaneously Ability to work independently in a fast-paced, fully remote setting Empathetic approach and passion for helping others achieve better healthcare outcomes Compensation & Benefits Competitive base salary with strong bonus opportunities tied to enrollment conversion performance Fully remote position (United States) Opportunity to make a real difference in patients’ lives through impactful inbound sales Join a mission-driven, inclusive, and innovative healthcare team Protera Health is an equal opportunity employer. This job description is not exhaustive and may evolve as the organization grows.