Overview

Join Humana's caring community as an Inbound Contact Representative through our Military Spouse Fellowship or DOW SkillBridge Internship program. As a transitioning military service member or military spouse, you will have the opportunity to gain valuable civilian work experience while still on active duty or supporting your family.

Responsibilities

• Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process
• Escalate unresolved and pending customer grievances
• Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers
• Act as a customer advocate by resolving complex concerns accurately
• Prioritize workload to provide efficient business operation standards
• Demonstrate ownership to problem-solve independently
• Ability to manage multiple or competing priorities
• *Qualifications
• Must be a transitioning military service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship
• U.S. Citizenship is required for this role
• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
• Minimum one (1) year customer service experience in a professional environment
• Prior experience managing multiple or competing priorities
• Use of multiple computer applications simultaneously
• Basic proficiency using the Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
• Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment
• *Benefits
• Opportunity to gain valuable civilian work experience while still on active duty or supporting your family
• Networking opportunities with professionals in the healthcare industry
• Flexible remote work schedule
• Competitive compensation package
• Comprehensive benefits package, including medical, dental, and vision insurance
• Access to professional development and training programs
• Opportunity to work with a leading healthcare company, Humana Apply To this Job